You can log into your booking under the 'Log in' section on the Urban Adventures home page using your email address and reference number. From there, you can cancel your booking, and your request will be sent to our local partner, who will aim to respond within 24 hours. If you need to cancel within 48 hours of your departure date, you will need to call the local operator directly to confirm. Their contact details will be in your booking voucher. Please be aware that cancellations within 48 hours of departure will incur a 100% cancellation charge, as per our terms and conditions. Tough love, friends.