Everyone has the right to feel welcome, included, and safe on our tours. We invite everyone participating in a tour, from the guide to our guests, to be active in creating an inviting and safe environment. Discrimination of any kind will not be tolerated.
We define intolerable behaviour as anything that belittles, marginalizes, rejects, threatens or harms anyone on the basis of ability, age, cultural background, education, ethnicity, gender, language, nationality, physical appearance, race, religion, self-expression, sexual orientation, marital status, parenthood, etc.
We ask that anyone joining our tours be aware of their language and behaviour, and to contemplate how it might affect others. By joining an Urban Adventures tour, you agree to abide by the following guidelines:
- Respect peoples’ opinions, beliefs, experiences and differing points of view.
- Respect everyone’s identity. Do not assume anyone’s background, health, ability, sexual preference, etc.
- Be responsible for your own actions; be aware that your actions have an effect on others, despite your intentions.
- Listen and change your behaviour if someone tells you that you are making them uncomfortable.
Our guides and local staff at Urban Adventures are empowered to enforce these rules. If you fail to abide by the guidelines mentioned above, Urban Adventures reserves the right to ask you to leave without a refund.
If you experience or witness harassment, abuse, or sexual assault, please approach an Urban Adventures staff member whom you feel comfortable talking to in person, or via email to firstname.lastname@example.org.
COVID-19 and Your Safety
We understand that travelers may be concerned about taking group tours in the aftermath of the COVID-19 global pandemic. Please be assured that your health and safety is our top priority, and we have introduced enhanced measures to minimize any health risk to you, our guides and the local communities we visit. Learn more >