Last updated: April 30, 2020 10:00am EST
If you are planning to travel in the coming weeks, you’ll likely have some questions about the impact Coronavirus (officially named COVID-19) may have on your plans.
We have cancelled all our tours globally until May 31st, 2020.
Beyond that date, we will monitor the situation on a city-by-city basis, and take actions according to local government recommendations. In any cities where we may begin to re-open tours, we will maintain our small group sizes and take the necessary precautions to ensure our guests' health and safety. Note that some cities are already closed for tours beyond May 31st, based on local government requirements and closures.
Our local guides in 146 cities around the world are giving us real-time information in all our destinations, and we will regularly update this list as new developments come in.
Booking Terms & Conditions
As always, all our join-in and private tours have free cancellation up to 48 hours prior to the departure of your tour, so you can still book with confidence knowing that you have the time to make any changes or cancellations to your booking. If you know you plan to travel with us in the future, we can also offer you the option to transfer your booking to a gift voucher, in lieu of a refund, to be used anywhere we operate, with no expiry date.
If you booked through a travel agent or travel advisor, including Intrepid Travel, please contact them directly to discuss your options based on their current policy.
Please note that due to a high volume of messages right now, refunds may take up to 5 business days to be processed. Thank you for your patience as we work to ensure all our customers are taken care of.
For custom "Create Your Own" tours, refunds are as follows. These cancellation fees cover agreements with our local teams, their suppliers, and other logistics costs associated with arranging a "Create Your Own" tour.
- 60+ days to departure – Full refund or receive 120% credit against a future Urban Adventure.
- 59 - 31 days to departure – 50% of tour fee is forfeited or receive 100% credit against a future Urban Adventure.
- 30-8 days to departure – 100% of tour fee is forfeited or receive 100% credit against a future Urban Adventure.
- 7 days and under to departure - 100% of tour fee is forfeited.
If you wish to make any changes to your booking, please contact email@example.com and we will be more than happy to assist.
If we must cancel a tour due to government-issued COVID-19 restrictions, we will notify you immediately and offer 3 options for your booking:
- Transfer the full amount paid to a gift voucher you may use for any future bookings in any destination, with no expiry date
- Re-book the same tour for a future date and receive a 20% credit on any future booking (excludes Create Your Own tours)
- Receive a full refund less any unrecoverable costs (note that refunds may take up to 5 business days to be processed, due to the high number of customer inquiries right now)
Note that the above conditions apply only to your Urban Adventures tour, and do not include visas, vaccinations, travel insurance or flights.
Please check with your local travel advisory for up-to-date travel warnings:
We also recommend you check with your travel insurance provider for their policy regarding COVID-19 travel claims.